How do I place an order?
Browse our collections and add selected items to your shopping cart. When finished shopping, click Checkout, provide the information requested (shipping, credit card, etc.), and submit your order. Please feel free to contact us with any questions at: email@example.com
How many items can I put in the shopping cart?
As many as you would like! But we do have a credit card limit of $2,000. Please contact us if your order exceeds the limit. firstname.lastname@example.org
What happens if a product is out of stock?
If a product is not in stock, please feel free to email us at email@example.com for an estimated arrival date.
How do I cancel or change my order?
Orders can be cancelled with no additional charge as long as it has not been shipped. To cancel an order, please send an email to firstname.lastname@example.org and include your name and order confirmation #.
Do I pay sales tax?
We will collect sales tax on all purchases sent within the state of New York. The current rate is 8.63% of the price of the merchandise; shipping costs are not taxable.
When is my credit card charged?
You card is charged when the order is placed.
What is your return policy?
Merchandise purchased from ochrestore.com may be returned for store credit within 30 days of purchase if in original condition and packaging. Refunds are not issued except in the case of defective merchandise that we are unable to replace. Ochre credit is valid for one year from date of issue.
How do I return something to you?
If you would like to return something, please send it back to Ochre within 30 days of purchase. The item must be in original condition and packaging. Please be mindful that you are responsible for getting it to us in its original condition, so be careful with its packing. If the product is defective, contact us and we will arrange to have the merchandise picked up from you. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us. Returns should be sent to:
462 Broome Street
New York, NY 10013
Please make sure that you include your name, address, telephone number, order number, and e-mail address.
When will my order be shipped, and how soon will I get it?
Your order will usually be shipped within two business days (48 hours) from when you place your order. You should receive the order within 7 business days from the time of shipping, depending on your location.
Can I have my order sent to a different location other than my billing address?
Yes. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it’s different from the billing address. Please note, however, that ochrestore.com cannot accommodate multiple shipping addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases. Please note that ochrestore.com cannot ship orders to P.O. Boxes.
Do we keep your information?
Yes, we keep the information you provide us for our records only. All information collected is for the sole purpose of filling orders and to enhance your shopping experience. We will not release any customer information to anyone.
Is my credit card information secure?
Yes, you are shopping on a secure website.
How can I get further assistance?
At Ochre, we want to provide the best customer service possible. We’ve tried to answer the usual questions most people have about online shopping in this section. If you have any other questions or need further assistance, please feel free to e-mail us at email@example.com, or you can call us at (212) 414-4332. We look forward to hearing from you and would be happy to help you “in-person.”